gallery store policy

Taming The Sun™ Single & Limited Edition Satisfaction Guarantee

"Revitalize"- Taming The Sun Limited Edition (#/100) natural & mechanical collection piece available in our gallery store.

"Revitalize"- Taming The Sun Limited Edition (#/100) natural & mechanical collection piece available in our gallery store.


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100% 30-Day Satisfaction Guarantee

While Image Wizards™ Aluminarte™ piece quality control methods have been continuously refined to the highest possible standards over their 14-year history, just in case something isn't right with the Taming The Sun collection piece you receive, our gallery store includes a 100% 30-day satisfaction guarantee for the first 30 days of your Taming The Sun Single or Limited Edition collection piece ownership.

If you are not completely satisfied with the build quality or viewing experience of your delivered Taming The Sun Single or Limited Edition collection piece, or discover any defects in workmanship, the buyer is eligible, at Taming The Sun gallery store’s expense, to receive a new replacement Taming The Sun collection piece of the same edition and final artwork size during their 30-day satisfaction guarantee period at no additional cost to the buyer.
— Daniel Glidewell, CEO Taming The Sun, LLC.

Satisfaction Is Guaranteed

  1. Taming The Sun's gallery store 100% satisfaction guarantee assures your complete satisfaction with the viewing experience, build quality and long-term durability of your delivered Taming The Sun Single & Limited Edition collection piece purchased from our gallery store.
     
  2. If, within thirty (30) days of your date-of-delivery, a satisfaction guarantee replacement is requested, Taming The Sun will provide a new replacement Taming The Sun collection piece of the same edition and final artwork size as originally ordered, including free United Parcel Service (UPS) express® domestic or worldwide* delivery service to expedite your Taming The Sun satisfaction guarantee replacement collection piece, at no additional cost to the buyer.

If you have any questions regarding your delivered Taming The Sun Single or Limited Edition collection piece, please contact our gallery store at your earliest convenience so we may assist you.

  • Taming The Sun customer support by email or cell/text (407) 221-3573 is available Monday-Friday 9am-6pm (EST) & Saturday 9am-12pm (EST).


Gallery Store Return Protocol Overview

If for any reason within the first thirty (30) days of ownership you are not completely satisfied with your delivered Taming The Sun Single or Limited Edition collection piece, to remain eligible for our gallery store 100% 30-day satisfaction guarantee or refund policy, the buyer must:

  1. Contact our gallery store within the first thirty (30) days of ownership to request a gallery store Returning Piece Authorization code to enable Taming The Sun to arrange UPS driver pick-up of any returning Taming The Sun collection pieces, at the gallery store's expense, to maintain accountability of all signed and numbered Taming The Sun collection pieces that are purchased and delivered.
     
  2. Once your Taming The Sun Single or Limited Edition collection piece return shipment is picked-up and scanned by our gallery store UPS carrier service, as evidenced with UPS return shipment tracking information, Taming The Sun can proceed with your requested action by either:
     
  3. Submiting your Taming The Sun satisfaction guarantee replacement collection piece for production and arranging UPS domestic or worldwide* express® return shipping delivery service.
     
  4. Promptly issue requested gallery store refunds (minus the edition-specific gallery store restocking fee detailed below) to the original purchase account utilized during gallery store checkout.


In either case, the buyer will receive a Taming The Sun gallery store email confirming the completion of your requested action and when you can expect to either:

  1. Receive your Taming The Sun gallery store satisfaction guarantee replacement collection piece.
     
  2. Receive your requested gallery store refund (minus the edition-specific gallery store restocking fee detailed below) to the original purchase account utilized during gallery store checkout. 


After receiving your gallery store confirmation email with either a replacement shipping confirmation, or a refund confirmation, please keep in mind that:

  • Taming The Sun gallery store satisfaction guarantee replacement collection pieces have a made-by-hand production time of five to seven (5-7) business days, after which your Taming The Sun satisfaction guarantee replacement collection piece will be shipped with UPS express® delivery service to expedite the replacement to your original delivery address.
     
  • Taming The Sun gallery store refunds (minus the edition-specific gallery store restocking fee detailed below) can only be returned to the original purchase account utilized during gallery store checkout and will post to your original purchase account's banking statement within 2-3 business days.


Taming The Sun Single & Limited Edition Replacement Return Protocol

To properly maintain chain of custody and accountability for its signed and numbered Taming The Sun Single & Limited Edition collection pieces purchased and delivered from our gallery store, any Taming The Sun collection piece received by the buyer who is requesting a satisfaction guarantee replacement collection piece during their 30-day satisfaction guarantee period must:

  1. Contact our gallery store customer service within the first thirty (30) days of ownership to request a Taming The Sun gallery store Returning Piece Authorization code to enable Taming The Sun to arrange UPS driver pick-up for the safe handling and accountable return of your delivered Taming The Sun Single or Limited Edition collection piece.

  2. Once Taming The Sun gallery store has obtained and verified the UPS return shipment tracking information for your returning Taming The Sun Single or Limited Edition collection piece, your new Taming The Sun gallery store satisfaction guarantee replacement collection piece will be submitted for production within the next business day, and once in production, all Taming The Sun Single or Limited Edition collection pieces have a made-by-hand production time of five to seven (5-7) business days.

  3. As soon as your new Taming The Sun gallery store satisfaction guarantee replacement collection piece is scanned and picked up by UPS for express® return shipping, you'll receive a Taming The Sun gallery store replacement shipping confirmation with your domestic or worldwide* UPS express® delivery tracking information and the date you can expect your new Taming The Sun gallery store satisfaction guarantee replacement collection piece to arrive at your originally specified delivery address.

  4. Once your new Taming The Sun gallery store satisfaction guarantee replacement collection piece has been delivered to your originally specified address, you will have an additional seven (7) business days to confirm your satisfaction with the new Taming The Sun replacement collection piece, after which our Taming The Sun gallery store satisfaction guarantee and refund eligibility period concludes.


Taming The Sun Signed Single Edition Refund Protocol

After gallery store checkout is complete, if the order for your Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece is:

  1. Cancelled, not accepted, or otherwise refused by the buyer when your United Parcel Service (UPS) express® delivery service is attempted at your specified shipping address, or,
     
  2. If your purchased Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece must be returned to the gallery for non-acceptance after two (2) United Parcel Service (UPS) delivery attempts have been made to your specified delivery address, or,
     
  3. If you are returning your purchased Taming The Sun Single Edition rainbow cloudscape collection piece to initiate a gallery store refund within the first thirty (30) days of piece ownership after delivery,

the buyer will be charged a one-time non-refundable gallery store restocking fee of eight percent (8%) of their original Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece purchase price.

The buyer is eligible for a full ninety-two percent (92%) Taming The Sun gallery store refund of the purchase price of their Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece only within the gallery store's 30-day satisfaction guarantee period (first 30 days of ownership after delivery), or for an additional seven (7) business days after delivery of any Taming The Sun gallery store satisfaction guarantee replacement collection piece, and only after the following conditions for Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece accountability have been satisfactorily completed:

  1. The buyer must contact gallery customer service within the first thirty (30) days of ownership to request a Taming The Sun gallery store Returning Piece Authorization code to enable Taming The Sun to arrange UPS driver pick-up for the safe handling and accountable return of your delivered Taming The Sun Single Edition collection piece.
     
  2. Once Taming The Sun has obtained and verified the UPS return shipment tracking information for your returning Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece your eighty-five percent (95%) Taming The Sun gallery store refund will be processed and issued within the next business day, at which time you will receive a Taming The Sun gallery store refund confirmation email.
     
  3. Please note that gallery store refunds for your Taming The Sun Single Edition (1/1) rainbow cloudscape collection piece can only be issued to the original purchase account utilized during gallery store checkout and will post to your original purchase account's banking statement within 2-3 business days.


Taming The Sun Signed Limited Edition Refund Protocol

After gallery store checkout is complete, if the order for your Taming The Sun Limited Edition (#/100) natural & mechanical collection piece is either:

  1. Cancelled, not accepted, or otherwise refused by the buyer when Taming The Sun United Parcel Service (UPS) express® delivery service is attempted at your specified shipping address, or,
     
  2. If your purchased Taming The Sun Limited Edition (#/100) natural & mechanical collection piece must be returned to the gallery for non-acceptance after two (2) UPS delivery attempts have been made to your specified delivery address, or,
     
  3. If you are returning your purchased Taming The Sun Limited Edition natural & mechanical collection piece to initiate a Taming The Sun gallery store refund within the first thirty (30) days of piece ownership after delivery,

the buyer will be charged a one-time non-refundable gallery store restocking fee of fifteen-percent (15%) of their original Taming The Sun Limited Edition (#/100) natural & mechanical collection piece purchase price.

The buyer is eligible for a full eighty-five percent (85%) Taming The Sun gallery store refund of the purchase price of their Taming The Sun Limited Edition (#/100) natural & mechanical collection piece only within the gallery store's 30-day satisfaction guarantee period (first 30 days of ownership after delivery), or for an additional seven (7) business days after delivery of any Taming The Sun gallery store satisfaction guarantee replacement collection piece, and only after the following conditions for our gallery store Taming The Sun Limited Edition (#/100) natural & mechanical collection piece accountability have been satisfactorily completed:
 

  1. The buyer must contact gallery customer service within the first thirty (30) days of ownership to request a gallery store Returning Piece Authorization code to enable Taming The Sun to arrange UPS driver pick-up for the safe handling and accountable return of your delivered Taming The Sun Single or Limited Edition collection piece.
     
  2. Once Taming The Sun has obtained and verified the UPS return shipment tracking information for your returning Taming The Sun Limited Edition (#/100) natural & mechanical collection piece your eighty-five percent (85%) Taming The Sun gallery store refund will be processed and issued within the next business day, at which time you will receive a Taming The Sun gallery store refund confirmation email.
     
  3. Please note that Taming The Sun gallery store refunds for your Taming The Sun Limited Edition (#/100) natural & mechanical collection piece can only be issued to the original purchase account utilized during gallery store checkout and will post to your original purchase account's banking statement within 2-3 business days.
     

Please contact the gallery directly if you have additional questions about our 100% 30-day satisfaction guarantee or gallery store protocols for requested Taming The Sun™ Single or Limited Edition collection piece replacements or refunds.


Contact Taming The Sun Gallery Store

For Taming The Sun collection piece inquiries, we prefer to receive email through our contact the gallery page, with timely replies available during gallery customer support hours. Please include edition piece titles or your gallery store order number so we may better assist you.